Xchange Point Plus, Reading

2 Reviews
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updated on 13 October 2018

Official Data

Official Name
XCHANGE POINT PLUS LTD
Reg. office address
5 QUEEN VICTORIA STREET, RG1 1SY, READING, Berkshire
Company Number
09494720
Jurisdiction
England/Wales
SIC Code
47421 - Retail sale of mobile telephones
95110 - Repair of computers and peripheral equipment
Date of Incorporation
17 Mar 2015
Company Type
Private Limited Company

Description

Keywords:
Mobile Phone Store, Computer Maintenance, Computer Repairs, Electronic Repairs
Xchange Point Plus is listed in the following categories:

Reviews

SHOULD BE A ZERO RATING!

, 20 November 2017

An APPALLING, UNPROFESSIONAL service operated by incompetent staff who have selective memories. I visited the store back in November 2016 with an iPod Classic (160gb) that appeared to have a dead battery and was informed by a staff member the battery could be replaced at a cost of £35 which I agreed to and left the item with the store. Having made several phone calls to the store in the weeks leading up to Christmas, I was told a new battery had been ordered but would take several weeks to arrive, therefore the repair would not be carried out until after Christmas which I accepted. After numerous follow up calls leading up to March 2017, I was finally advised the battery had been replaced and the unit was ready to collect. After taking the iPod home and plugging it in to charge, the unit failed to respond and constantly showed an empty battery display on the screen, therefore I returned the iPod back to the store to complain and was advised it would be replaced with another new battery. After at least 20 further phone calls between March and August, I was eventually informed the iPod was beyond repair and that I would be provided with a replacement unit to the same specification (160gb). Having decided to be patient, I waited another month before contacting the store again at which point I was advised the colleague who was dealing with my replacement unit was in China and would contact me on his return. After numerous phone calls leading up to November, I was advised the replacement unit was still not available, however, if I was to source a replacement myself and pay for it, the store would refund me accordingly on proof of receipt. Having ordered a new iPod online at the cost of £145, I then advised the store that I had purchased a replacement at which point I was told a replacement iPod (which was ONLY 80gb) was 'conveniently' waiting for me at the store, however, no one had a bothered to contact me to advise, despite having my mobile number! I was then told they had purchased the replacement unit via an online auction at the cost of £75 at which point I told them I did not require it, as I had already purchased a replacement at my expense as advised by one of their colleagues. They then backtracked and told me they were only prepared to refund me £75 which was the cost of their replacement and not the amount I had paid for mine, then preceded to say the iPod I originally gave them was already damaged and that they couldn’t help further then promptly ended the call by hanging up half way through the conversation! Currently, I am still awaiting an outcome after further discussions with the store and will no doubt involve trading standards moving forward. To summarise, do not trust these people your damaged phone, iPod etc as they make false promises then plead ignorant. To be honest, it's probably cheaper to buy replacement parts on the internet then fixing the unit yourself as there are plenty of videos online demonstrating how to do this. These people take advantage of genuine people who damage their devices by accident and have no idea how to repair them!

, more than 2 years ago

Fantastic place,I highly recommend it as the staff are very friendly,very helpful and have a good knowledge about the products and services they provide...absolutely fantastic service....

Not so poor

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